Your pack shipment
Packages are generally dispatched within 2-3 days (note 1) after receipt of payment and are shipped via courier with tracking and drop-off without signature or for small package via registered mail of Poste Italiane
Note 1) Holidays in Italy: January 1st, January 6th, Easter and the next day, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th and 26th. If holidays are on Friday or Tuesday there may be further delays in shipments. FROM 12 TO 19 AUGUST 2019 FOR OUR HOLIDAYS
Packages are oversized and well protected. Every receipt must be systematically checked and you must indicate on the delivery receipt any anomalies and sign your claim.
You should also confirm to the carrier. Any claim not signed with a reservation may not be accepted by us
In case of problems, state the reason on the delivery note (compulsory) and contact us as soon as possible, within two business days following receipt
Any claim made after this deadline will not be accepted.
We will provide a shipment tracking number, with this number you can track the shipment on the courier's website.
After the third failed attempt to deliver, the courier will return the package to Italy with delivery costs doubled.
In this case we will be forced to charge the customer all expenses for the return of the parcel
IT IS STRONGLY RECOMMENDED TO USE INSURANCE OPTION, THAT WE OFFER AT A VERY LOW COST, TO TAKE ADVANTAGE OF A GLOBAL INSURANCE ON THE TOTAL PURCHASE PRICE.
Standard delivery time (we are not responsible for any delays caused by Poste Italiane or Couriers):
Registered Mail with Poste Italiane (Official source by Poste Italiane)
Delivery times for overseas, given the diversity between country and country, are to be estimates.
Europe: 8-10 working days for the 85% of shipments
Countries of the Mediterranean Basin: 10-12 working days for the 85% of shipments (note 2)
North America: 14-18 working days for the 85% of shipments (note 3)
Other countries in Africa, Asia, the Americas: 18-21 working days for the 85% of shipments (note 4)
Oceania: 20-22 working days for the 85% of shipments
Note 2) For Israel delivery times could be much longer
Note 3) For Canada delivery times may be longer
Note 4) The postal system of Jordan, Saudi Arabia, United Arab Emirates, Qatar, Oman is very complicated, it is not possible to give an estimated delivery time
EMS with Poste Italiane (Official source by Poste Italiane)
Delivery times are extremely variable, average time 15-20 days (note 4)
Middle East courier Jordan, Saudi Arabia, United Arab Emirates, Qatar, Oman is very complicated, it is not possible to give an accurate estimated delivery time, we indicate 7-10 days but due to unforeseen deliveries may be delayed
3-5 working days for France, Belgium, Germany, Netherland, UK, Spain, Portugal, Luxembourg
5-7 working days for other European countries
Boxes are amply sized and your items are well-protected.